Frequently Asked Questions
What is Hey! Chips?
Hey! Chips is a 7-times Great Taste Award Winning Brand of premium fruit and vegetable snacks from Singapore. What's unique about Hey! Chips is that it contains only simple ingredients in their authentic forms. Despite being so natural and minimally processed, the flavours are incredibly awesome and addictive.
How did Hey! Chips come about?
As outdoor enthusiasts, we started Hey! Chips to give ourselves a handy snack that gives the best nutrition without being dreadful like other 'health foods' in the market. After 3 years of R&D, we finally got the taste right!
To our surprise, Hey! Chips becomes most popular with working professionals and parents with young children, who have been finding it hard to find clean snacks for their dietary needs.
To our surprise, Hey! Chips becomes most popular with working professionals and parents with young children, who have been finding it hard to find clean snacks for their dietary needs.
What do you add to the Chips to make them taste so good?
Nature tastes best, and we surely do not like a scary long list of ingredients.
We time our process to use our ingredients at their peak forms for the best quality and freshness.
We time our process to use our ingredients at their peak forms for the best quality and freshness.
How long does delivery take?
For local Singapore orders, you can expect the package to reach you within 3-5 working days. You may also select next day delivery upon checkout.
For other delivery options, please contact us via our web form or Whatsapp and we will get back to you asap.
How can I add a gift card to my order?
After placing your desired items in the cart, click on 'View Cart'. To add a gift card to your order, press 'Add Gift Card for $1' and enter your gift card message in the provided box. Each order comes with a maximum of one gift card. Ensure your gift card message is 50 words or less.
How can I change the shipping address?
Please email us on hello@heychips.com with your order number.
Can I change my order?
Please email us on hello@heychips.com with your order number.
How are the Chips made?
Vacuum Frying (VF) is the technology we use to make our chips. Unlike what it sounds like, it is not the same as conventional frying. The dehydration process only involves 60-80ºC heat so the natural tastes, colors and nutrients are retained while giving the chips the addictive crunch.
What is traceability?
Majority of food brands obtain their ingredients from unknown sources passing through several middlemen with no idea where and how the produce are obtained. Traceability gives a much stronger promise on food safety and is our way to ensure our produce are ethically and sustainably grown.
How is Hey! Chips different from other fruit and Veggie chips?
We are really stringent on getting the freshest and the best ingredients as we do not rely on added sugars or artificial flavours.
We have consistently won blind tasting tests globally, despite being made with only 2-3 simple and natural ingredients.
Is Hey! Chips organic?
Hey! Chips is made from 100% natural ingredients that we source directly from farms as our added measure for food safety. However, we are not organic-certified to keep the costs reasonably affordable for most people.
At what age can my child eat Hey! Chips?
Hey! Chips is suitable for all ages including toddlers who have started their solids! We do recommend that younger toddlers to be eating under supervision to prevent choking.
Our snack is very popular with families as it is both enjoyable to adults and kids. It is an amazing way to get their children to start enjoying vegetables.
Our snack is very popular with families as it is both enjoyable to adults and kids. It is an amazing way to get their children to start enjoying vegetables.
Are there any kinds of sweeteners used?
Absolutely not! We rely only on the natural sweetness of our fruits and vegetables. It's all about timing it right!
For example, most mass-produced banana chips would use unripe fruits to make it quicker and easier to slice. However, we use 80% ripe fruits each time so the fruits would already be sweet enough on their own.
For example, most mass-produced banana chips would use unripe fruits to make it quicker and easier to slice. However, we use 80% ripe fruits each time so the fruits would already be sweet enough on their own.
Is Hey! Chips halal?
Hey! Chips is certified halal in our facility in Thailand.
Is Hey! Chips suitable for low-carb / keto-diets?
Our vegetable chips are perfect for low-carb and keto diets. As for our fruit series, although we added no sugar, there are natural occurring sugars. To put it simply, if you are going for a special / low-carb diet, it would be safer to check out our nutritional table.
Is Hey! Chips diabetic-friendly?
To consumers with diabetes, we recommend trying our vegetable chips as they come with very low natural sugar content. Please consult your doctor/nutritionist’s advice before consumption if you are unsure.
